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Versa Lite SpO2 clock face said "Recording data" then switched to "Couldn't read SpO2"

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‎09-16-2020 03:52 - last edited on ‎09-17-2020 15:16 by Fitbit Moderator

‎09-16-2020 03:52 - last edited on ‎09-17-2020 15:16 by Fitbit Moderator

I installed this clock face 2 days ago.  It worked great the first night. Now this morning it said "Recording data" for over 30 minutes after waking up, then switched to saying "Couldn't read SpO2".  I hope you fix this glitch quickly.  I really like this clock face.  I see several others are also experiencing this issue.  

 

 

Moderator Edit: Clarified subject

 

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23 REPLIES 23

‎03-09-2021 11:06

In response to Ashlynne

‎03-09-2021 11:06

Make sure your Bluetooth is on and your Versa is connected by touching the word Versa in your Bluetooth settings on your phone.. it should then update..If you can’t see your Versa there.. turn your Bluetooth settings off and then back on.. You basically need to start again as it means you haven’t connected your Bluetooth properly during set up...

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‎03-09-2021 11:11

‎03-09-2021 11:11

Well here we are in March 2021 and I find myself here experiencing the EXACT same issue... Did anyone ever come up with an actual solution? I don’t know why the “best answer” is highlighted as it didn’t seem to help anyone and certainly not me today.. Such a shame as I also love this watch face.. also there is no selection to be able to just selectively read your spO2.. Very odd.. Anyway.. any help would be most appreciated.. what have others done?

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‎03-09-2021 11:14

In response to CBV2

‎03-09-2021 11:14

It’s here now but with the same issues as above.. 😔

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‎04-19-2021 05:13

In response to CruisingCowgirl

‎04-19-2021 05:13

Works very irregularly irregular 😜 maybe I have Afib.  When it does work the SpO2 levels always seem low.  Infact anyone that had posted their SpO2 it seems low.  SpO2 Is a wasted function for fitbit, I don't even bother anymore.

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