Versa Lite: Tap to start download message

[Amanda.spencer8]

My fitbit versa lite is not working... 

Runs on a huawei y6 2019  but was having problems with it on my Samsung galaxy j7

Firmware 38.72.1.9

App version is 3.37.1 (20243550)

All updates r u to date... Just displaying tap to start download on my fitbit screen ... 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Amanda.spencer8, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. For a better understanding of the issue you're experiencing with your Versa Lite, can you please share with me a picture of what your Fitbit is displaying?

Looking forward to your reply. 

[Amanda.spencer8]

Can u tell me how I can send u a photo of what is on the display screen on my fitbit

[RicardoFitbit]

Your reply is appreciated @Amanda.spencer8.

You can follow the steps that are specified on this thread: How To: Add An Image To Your Post to properly attach an image into your post. I'll be waiting for your reply so we can move on.

Don't hesitate to ask me any additional questions you may have. 

[Amanda.spencer8]

I'm still unable to send u a photo of the screen is there a different method of sending it to u matlybe by email etc

Thanks 

[RicardoFitbit]

Sorry about that @Amanda.spencer8 but thanks for your update.

Do you have access to a computer to send me the image over there? If so, please go to the Community Forums and click on the little camera icon to attach the image. Otherwise, please send me a private message with the photo so I can further assist you. 

Hope this does the trick, I'll be waiting for your reply.

[Amanda.spencer8]

Can I please have your email address

Thanks

[RicardoFitbit]

Thanks for your reply @Amanda.spencer8.

I just sent you a private message to move on with this situation, please check it out and let me know if you have any additional question.