Versa Lite Won't Sync

[Kmdennis17]

Hi, 

My versa lite won't sync. The clock isn't keeping the right time. I tried EVERYTHING recommended, evem restored it to factory settings. I am beyond upset. I just bought my watch about 5 months ago. Can I return it? I bought it off the Fitbit site instead of Amazon. 

[Specialk5050]

Hello. I am having the same issue.  On the 12 of Sept.  I checked my time and it was off..  My phone won't sync with the watch.  I have done everything. removed, readded, reset everything from my blue tooth to the cell phone to the watch... I have only had mine since Christmas.  It might be a thing with the watch if we can all have the same issue.

Kathy

[Kmdennis17]

I just checked - I had mine since May! They are under warranty for a year so I'm going to send it back, I guess. Tech support is absolutely useless. 

[Odyssey13]

Hi @Kmdennis17  and @Specialk5050 

you have to get with customer support first so they can determine if you need to return your device. 

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[VanSandt1010]

I’m having the exact same issue but I think I’ve had mine for over a year now. 

[Odyssey13]

@VanSandt1010  customer support can tell you if it's under warranty. Check with them.

[Kmdennis17]

I have yet to receive a response from Fitbit about the issue of my watch (bought in May) not syncing. It appears that many have Versa watches that have stopped syncing.

What is the company planning on doing about this? I don't want to hear some foreigner in another country babble on from a script.

Moderator edit: format

[JuanJoFitbit]

Hi @Kmdennis17, it's great to see you in our Fitbit Community. I'm sorry to heart hat your Versa Lite is experiencing syncing issues. I totally understand how you feel about this and I appreciate your feedback.

In order to fix this issue, I'd like you to try the troubleshooting steps that are listed in this help article. After this, sync your watch manually and see if the issue gets fixed.

Keep me posted on the outcome.

[Kmdennis17]

Of course none of that worked, nor has it worked for the multitudes of people who have stopped having their Versa's stop syncing since Sept 11. 

To update everyone, I called (877) 623-4997 and reported the issue. They are sending a new Fitbit since I'm still under warranty. 

My advice is to call them directly and report the issue. They will go through the whole rigmarole that was posted in the link above plus additional sites online. They're aware of the issue - they just hope we don't do anything about it, or buy a new Fitbit.  🙄