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Versa Lite after factory reset

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Hi. 

I have problems with my Versa Lite half a year already. It wont sync and then notification didn't come through. I worked few days and then 2 weeks it didn't work. And so on. Now it didn't pair with my phone and i did factory reset. All i can see now is fitbit logo and sign 'dowload fitbit app to start'.

How can i use my watch if i can't do anything?! Really mad for this s**t! It seems that it was my worst choice to buy fitbit!!!!!!! 

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I bought it last October. So it worked properly only 6 months. What a waste of money! 

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My Versa Lite worked as it should -- no problems whatsoever -- from late March when I bought it until late August/early September, when the sleep analysis function became erratic.  I was coached through various fixes, each of which at first resolved the problem for a short while.  Eventually, there were no more suggested fixes and I was referred to higher authorities in Fitbit Support.  I thought that meant they would entertain my warranty claim.  Instead, they told me that the sleep analysis feature was malfunctioning not because of anything about Fitbit but, rather, because I owned an iPhone and the latest version of iOS had been discovered to interfere with the Fitbit sleep analysis function.  "It's not Fitbit's fault; it's Apple's fault," was what they said.  I was assured they were working on a solution, which I assumed meant working with Apple.  However, a couple of weeks has passed, and I get the feeling I'm being given a run-around because I'm told nothing and am unable in searching the internet to find any reference to the failure of the Fitbit's sleep analysis function, let alone one which blames Apple's iPhone for the problem. 

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Oh well. First when i had problems i tried everything. I stopped app from phone settings, delete fitbit app, restart my phone and watch. Nothing worked and 'notification service is not working'. And all that fitbit customer service said was please restart your phone and do all the steps...

I told them that i have done everything and nothing helped but still no solution. Very dissapointed 😒🤯 does Fitbit send me a new watch for this crap? 

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I know this has been almost 2 year but this is absolutely ridiculous they blamed it on APPLE instead of owning their faults smh!! It is their fault and definitely not Apples lol!!!!

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I know these post are way older but I feel as if they should do something for us Verse Lite users that got screwed in the end!! I posted this with absolutely no response from them! It really makes me mad!!

 

It all started when I wasn't able to sync my Versa Lite. I read the forums on here and did EVERYTHING except a factory reset because I seen multiple answers that said not to do so. The first lady I spoke with told me not to do it and the call was lost...so I called back. Then the guy I spoke with was very rude, pushy and talked over me when I was explaining what was going on and he INSISTED I do a factory reset!! I honestly should've just hung up the phone because now here I am with no watch at all! Before this it would track and everything just fine, it just didn't sync so obviously  the time was off and wasn't up to date on the app but I totally could've lived with that instead of having nothing at all! There should be absolutely no reason it won't set up beings I literally took care of it like gold. I didn't even wear it for almost the first year(2020) I bought it due to having to be a stay at home mom...so it sat in the box. Once I started my new job and was way more active I began wearing it and there was never an issue until a few months ago. I kept it clean and it still looks brand new, it was never dropped or hit against anything and never submerged in water. I've tried syncing it on everything and I get nothing:( Do you have any answers of what possibly could've happened or maybe tips? They gave me a discount since my warranty is up but to me it's not worth it...when in the end if the guy would've listened to me and been more thorough I would've NEVER factor reset my watch and I'd still be able to use it!! 

 

Sorry for the long post but just trying to explain everything

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