Versa Lite alarms not working

[1GR3]

Neither my Versa Lite  nor my wife's Charge 3 alarms were working this morning. I'm sure about mine because I was already up. Anyone else experienced this?

Moderator Edit: Clarified subject

[MarreFitbit]

@1GR3 It's nice to see you around the Community Forums. Thanks for sharing the details about the issue with your Versa Lite and your wife's Charge 3. 

Do you guys use Sleep Mode or DND when is time bed? Please note when the do not disturb setting is on, notifications, goal celebrations, heart zone alerts, and reminders to move don't cause the tracker to vibrate or the screen to turn on. On the other hand, when the sleep mode setting is on:

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker’s screen to turn on.

Sleep mode doesn't automatically turn off unless you set a sleep mode schedule. To schedule sleep mode to automatically turn on during certain hours:

1. Open the Settings app and tap Sleep Mode.
2. Tap Schedule to turn it on.
3. Tap Sleep Interval and set your sleep mode schedule. Sleep mode automatically turns off at the time you schedule, even if you manually turned it on.

You can't turn on do not disturb and sleep mode at the same time.

If this doesn't apply for neither of you two, please see Why didn't my Fitbit device alert me?

[1GR3]

We use Sleep mode very rarely and it wasn't the case this time. It's been working fine since then so it must be a glitch or something...

[MarreFitbit]

@1GR3 I'm glad to hear you two are no longer having issues with your alarms. 

We are not sure what might have caused this, but as you said, we would expect this to be one glitch. I would ask you to keep an eye on your watches. In case this happens again, please let me know and I will be glad to further investigate. 🙂