help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite asks me to update it constantly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-21-2020 13:58 - last edited on ‎05-06-2020 05:03 by Fitbit Moderator

‎04-21-2020 13:58 - last edited on ‎05-06-2020 05:03 by Fitbit Moderator

My versa lite was losing time and freezing. I reseted it to factory standards, now it’s just keeps asking me to update. Over and over and over again.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-06-2020 05:02

‎05-06-2020 05:02

Hi @Jtg1959, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'd like to follow up and help you with your Versa Lite since is loses time, freezes and now it asks you to update it.

 

In order to avoid providing the same information, let me know how the factory reset was performed.

 

In the meantime, try a regular restart. To do so, follow the steps listed in this article. After this, update your watch as advised in this help page. Finally, monitor your watch for the next 24 hours and see if the issues get fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes