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Versa Lite battery and heart rate issues

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‎09-08-2020 17:21 - last edited on ‎09-10-2020 12:09 by Fitbit Moderator

‎09-08-2020 17:21 - last edited on ‎09-10-2020 12:09 by Fitbit Moderator

Hello-

 

I have a Versa Lite that stopped working after 8 months.  It started with needing to be charged daily, then it stopped reading the heart rate, steps and sleep pattern.  I did the factory reset and it still is not reading the heart rate, steps and sleep pattern.  How do I contact someone to send it back?

 

 

Moderator Edit: Clarified subject

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‎09-10-2020 12:14 - edited ‎10-10-2023 12:54

‎09-10-2020 12:14 - edited ‎10-10-2023 12:54

Hi there @CookieJar_1978, welcome to the Community Forums. I'm sorry to hear that your Versa Lite's battery and heart rate monitor have stopped working, I understand how you must be feeling. 

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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