help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite battery drain and logo on screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-12-2020 20:00 - last edited on ‎10-14-2020 17:21 by Fitbit Moderator

‎10-12-2020 20:00 - last edited on ‎10-14-2020 17:21 by Fitbit Moderator

I am having a few issues with mine.

- The battery is supposed to last 3-4 days, I'm lucky if I get 2 full days out of it.

- I can actually watch the battery drain in ten minutes. Went from 10% to completely dead in 2 minutes. 

- the logo screen came up and would not turn off right after I checked the time.

 

What is going on? I haven't even had it for a year yet.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-14-2020 17:21

‎10-14-2020 17:21

Hi @Cait-89, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they are providing you assistance to your Versa Lite issues. That said, I recommend you to keep an eye on your email inbox because they'll be in constant communication with you to get you back on track.

 

I'll be here if you need anything else.

Best Answer
0 Votes