Versa Lite battery draining quickly and green lights on the back won't go off

[mal71]

I’ve had my Fitbit versa lite for 10 months and last week the battery starting draining and I couldn’t even get through the day without having to charge it. I had to quit my Fitbit challenge because the battery died after a few hours and my steps weren’t recording. I also noticed the green light on the back of the watch won’t go off. I followed every step in the help community but the green light won’t turn off. Please help me with the battery and how to turn off the light?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @mal71, thanks for stopping by in the Community Forums. I'm sorry to hear that your Versa Lite's battery is draining quickly and the green lights on the back won't go off, I understand how you must be feeling. I appreciate you've already taken the time to troubleshoot your watch prior to posting here, I'll be glad to continue assisting you.

Since you've exhausted all troubleshooting, you can try performing a factory reset on your watch. Note when you do a factory reset you'll need to reinstall any apps on your watch. If you couldn’t sync your Versa Lite before the factory reset, then any data prior to the last sync will be lost. That being said, I recommend syncing your Versa Lite, remove it from your Fitbit account and your phone's Bluetooth settings, then perform the factory reset. For instructions, see How do I erase my Fitbit device?

Give this a go and let me know if you need further assistance. 

[mal71]

I finished the factory reset for the second time and the green light won’t turn off. It’s too soon to know how long the battery will last. What are next steps to get the green light off?

[MarreFitbit]

Hi there @mal71, thanks for getting back and for the update. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.