Versa Lite battery is quickly draining

[Farnham]

I've been using Versalite since 2021, and last week all of a sudden battery drained within an hour. I noticed a continuous red bright light from the back of device which was never seen before. I did the factory reset but it doesn't help. I contacted customer support however it's not useful as device is out of warranty.

Moderator Edit: Clarified subject and updated label

[Guy_]

Hi @Farnham - this is more likely a hardware fault, possibly from moisture getting in.

If it gets hot when charging stop immediately as it is dangerous and confirms the fault.

[Farnham]

Hi Guy_

Thanks for your response.

It's not getting hot while charging. 

We are buying Fitbit at a premium price and expecting Fitbit customer support to arrange a repair or replacement for the manufacturing defect.