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Versa Lite battery life lasts less than 24 hrs

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‎08-19-2019 12:44 - last edited on ‎08-20-2019 05:01 by Fitbit Moderator

‎08-19-2019 12:44 - last edited on ‎08-20-2019 05:01 by Fitbit Moderator

I've had my Versa lite for 3 mo ths. It was working great. However, over the weekend it is barely holding a charge for 24 hours. Example last night I charged my Versa and put it on at 6am @ 100% it is now 3:45pm and it only has 15%! I have tried cleaning the charger and fitbit. I dont have the 24hr sync running. O ly thing I have left to try is charging it today by computer. Any suggestions? Is this a malfunction?

 

 

Moderator edit: updated subject for clarity

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‎08-20-2019 05:26

‎08-20-2019 05:26

1 (877) 623-4997  this is the number to customer service. No need to go back and fourth through this. They will help you out. they are amazing

View best answer in original post

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‎08-20-2019 05:00 - edited ‎08-20-2019 05:01

‎08-20-2019 05:00 - edited ‎08-20-2019 05:01

@EMKUT welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since its battery is not lasting as long as it should. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-20-2019 05:26

‎08-20-2019 05:26

1 (877) 623-4997  this is the number to customer service. No need to go back and fourth through this. They will help you out. they are amazing

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‎08-20-2019 05:28 - edited ‎08-20-2019 05:29

‎08-20-2019 05:28 - edited ‎08-20-2019 05:29

Which app version do you have?

I think the latest app v3.3.1 has fixed the battery issue

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‎08-20-2019 05:55

In response to DallasB

‎08-20-2019 05:55

Awesome thank you!

Sent from Yahoo Mail on Android
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‎08-20-2019 05:55

In response to DallasB

‎08-20-2019 05:55

Awesome, thank you!

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‎08-20-2019 05:57

In response to JuanJoFitbit

‎08-20-2019 05:57

Thank you for the info. Last night I charged it again and it is 100% dead. It never charged. 

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