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Versa Lite battery life not lasting and not syncing

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‎12-05-2020 07:57 - last edited on ‎12-06-2020 15:40 by Fitbit Moderator

‎12-05-2020 07:57 - last edited on ‎12-06-2020 15:40 by Fitbit Moderator

I have done all the steps to reset my Versa Lite. Factory reset, turned off and on Bluetooth, unintsalled app, forced stopped app, reinstalled app & reinstalled watch. But it NEVER locates my watch to sync the app. My battery drain is 1 day with simple clock face. It loses time (after new install) within 5 minutes. Shuts off while I'm asleep, so I don't get a reading of my sleep pattern (which I desperately need due to health reasons). It also has been showing very high heart rates when I'm at rest. I'm about DONE with Fitbit! My watch is only about 8 months old. Stop fixing what isn't broken!!!! Everything was fine until 2 months ago.

 

Moderator Edit: Clarified subject

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‎12-06-2020 15:40

‎12-06-2020 15:40

Hi @TammyMills, welcome to the Community Forums.

 

Thanks for bringing this to my attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this situation can be for you. Let me share with you that the battery of our Versa 2 was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance.

 

Let me know if further assistance is needed and if you have any additional questions.

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‎12-06-2020 16:37

In response to RicardoFitbit

‎12-06-2020 16:37

The restart worked, to set the correct date but the time is still wrong. But still don't sync with my phone. (My only option to sync my Versa Lite.) So I still am frustrated for a watch that is not that old! 

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‎12-07-2020 17:44

In response to TammyMills

‎12-07-2020 17:44

Thanks for your update @TammyMills.

 

I'm sorry to know that the issue persists but thank you for trying the troubleshooting steps that were shared on my previous post. To better assist you with this, can you please let me know which phone are you using with your Versa Lite? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

I'll be waiting for your reply.

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