Versa Lite battery life not lasting

[Liviej]

It’s been less than 48 hours since I called this versa lite mine and I’ve had to charge it thrice already. 

deliberately charged it before bed To monitor my sleep 11pm only to Wake up at 5:20 to a dead screen. 

I also own a charge so know this absolutely isn’t a Fitbit general issue. 

can someone provide proper support ASAP before I feel like tossing it in the bin? 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Liviej, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that the battery of our Versa Lite was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

Let me know if further assistance is needed and if you have any additional questions.

[Liviej]

Alright this was hardly helpful because charging and use is not the
problem, there is actually something wrong with the battery as it doesn’t
last past 5hrs after charging 100%.

I use a direct plug and there’s nothing in use because it’s a new Fitbit.

Id appreciate more technical support than just charge like this and out
this off because I wouldn’t ever seek community support if the fix was that
simple. Like I said, I’ve used other Fitbit for years.

Thanks