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Versa Lite battery life not lasting

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‎02-18-2021 16:28 - last edited on ‎02-19-2021 15:52 by Fitbit Moderator

‎02-18-2021 16:28 - last edited on ‎02-19-2021 15:52 by Fitbit Moderator

Have been a Fitbit user for years.  My Versa, which I recently gave to my 91 year older Mom is draining within 1 day. I have done all the recommendations (reset, turn off notifications, and more).  Nothing seems to fix it.  Please advise how to fix.  

Thank you. 

 

Moderator Edit: Clarified subject

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‎02-18-2021 23:14

‎02-18-2021 23:14

DON'T do a factory reset.

 

Did it get wet? In a bath or shower? You can check for condensation in the back windows with a magnifying glass.

 

If its not wet what settings did she enable that you didn't have [screen timeout, brightness, SpO2 clock face, or different clock face]

 

Quick check

On the watch

Swipe down once from the very top

It will show your notifications

Swipe down again from the very top

Click on the two white bars to get to Quick Settings

 

 Reference

Guy__0-1613718736960.png

 

The manual is here

 

Author | ch, passion for improvement.

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‎02-19-2021 15:56

In response to Guy_

‎02-19-2021 15:56

Hi @Gloriagg3, welcome to the Community Forums.

 

I'm sorry to know that you're still experiencing difficulties with the battery life of your Fitbit Versa Lite despite trying the steps that were described on your post. Because the issue wasn't solved and the battery life of your device should last 5 days, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

 

@Guy_ Your help is appreciated.

 

I'll be around if you need anything else.

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