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Versa Lite battery not charging

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‎06-19-2020 13:29 - last edited on ‎06-19-2020 22:28 by Fitbit Moderator

‎06-19-2020 13:29 - last edited on ‎06-19-2020 22:28 by Fitbit Moderator

I updated my Versa lite on Saturday. On Sunday the watch would barely hold a charge. On Monday it stop charging All together. I purchased a new charger and tried to reset the watch with little success. Please help. Im losing hope. ☹️

 

Moderator Edit: Clarified subject

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‎06-19-2020 22:28

‎06-19-2020 22:28

Hi @Rhjohnso, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Let me know if you have any additional questions, I'll be here.

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