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Versa Lite battery not charging

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‎07-03-2020 08:32 - last edited on ‎07-04-2020 15:51 by Fitbit Moderator

‎07-03-2020 08:32 - last edited on ‎07-04-2020 15:51 by Fitbit Moderator

My Fitbit felt very hot after charging and now is completely dead cannot re charge

 

Moderator Edit: Clarified subject

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‎07-04-2020 15:51

‎07-04-2020 15:51

Hi @Roemarie, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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