Versa Lite battery short life

[emmamcdonald]

Verse lite battery keeps draining within a day from a full charge. I have tried the several reset step and nothing has changed. I have only had this watch since feb this year ? Please help? 
many thank 

Moderator edit: subject for clarity 

[AngeVersa]

I am having the same issue I’d really like to know what helps if you are able to fix it?

[LiliyaFitbit]

Welcome to the Fitbit Community, @emmamcdonald @AngeVersa.

@emmamcdonald I am sorry to hear your Versa Lite battery is draining faster than expected. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

@AngeVersa Thank you for sharing that you're experiencing the same issue. I recommend double checking our charging instructions and trying our tips for preventing battery drain since battery use is affected by various factors and settings. 

Let me know how it goes. 

[emmamcdonald]

Hi ange. I will let you know the outcome as the support team are trying to help me resolve it at the min. Although I find the more active I am the quicker the battery drains ? 

regards 

emma 

[emmamcdonald]

Thank you, I will keep the post posted as and when I get a solution to it as it seems the more active the quicker the battery dies. Picking the time to mention during UK national lockdown was prob not a good time as very restricted. So once I can resume fully I will try what they’ve said and report back to them 

kind regards 

Emma 

[LiliyaFitbit]

Thank you for your response, @emmamcdonald. 

I appreciate the update, thank you for working with our Support team on this issue. I am sure they will do their best to help. 

I'll be around.