Versa Lite blank display after phone update

[Amq21]

Versa lite has blank screen since doing update on phone...i have tried holding back button in for 20 seconds and nothing happens ...versa lite was fully charged...just have black screen ...what can i do

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Amq21, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[Amq21]

Hi,Its completely unresponsive....not syncing...just black screen and does not vibrate at allSent from my Galaxy

[Amq21]

Also battery was fully charged and it wont allow me to restart ..

[RicardoFitbit]

Your updates are appreciated @Amq21.

I'm sorry to know that you're still experiencing difficulties with the display of your Versa Lite. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Amq21]

Thank you for your help Sent from my Galaxy

[RicardoFitbit]

You're more than welcome @Amq21.

Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out if further assistance is needed. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.