Versa Lite blank screen and it won't connect to my phone

[SunsetRunner]

Hi,

since yesterday my watch has a black screen, initially I thought it was discharged. I charged the during the night and same issue. I’ve also tried this without any change:

Connect and deconnect bluetooth 

switch off the watch by clinking 10 sec on the left button

install again Fitbit app

remove watch for application and tried to add it.

a common element of all these steps is that the application/bluetooth is not able to find or recognise my watch

thanks for your help

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa Lite is still unresponsive. I understand your concern, I will do my best to help you with this!

As our last resort, I'd recommend performing a factory reset on your Versa Lite. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

With the above being said, please sync your Versa Lite and then, proceed with the steps below in the order listed: 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?