Versa Lite blank screen

[Telkom]

My versa lite screen stays black even after trying to restart it and keeping  it on charge overnight. I recently returned from overseas, the screen was still working but the clock hadn’t changed to the new time zone. Could this have something to do with the problem?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Telkom. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

To better assist you, please confirm that you've restarted your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Hope that helps. 

[Telkom]

Good morning,
Thanks for your advice. I had no luck with restarting so tried to install a
new clock face it doesn’t transfer to the watch, it certainly hasn’t
resolved the black screen.
The watch is syncing with the app though.

[MarreFitbit]

@Telkom I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.