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Versa Lite calories, heart rate and active minutes too high

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‎02-01-2020 12:19 - last edited on ‎02-03-2020 13:44 by

‎02-01-2020 12:19 - last edited on ‎02-03-2020 13:44 by

For the last 3 days my active minutes, calories burned and heart rate figures are all way too high...as in I probably shouldn't even be alive! 

According to my fitbit I've had 12hours of active minutes today and burned almost 8000 calories! And my heart rate is consistently in the peak zone.

 

I've tried all the recommended fixes; restart, heart rate on/sync/off/sync etc. 

I've been on and off the online chat (which I can suddenly no longer locate) and I'm just told to "see how I get on" but 3 days in and nothing is changing. 

 

 

Moderator edit: subject for clarity

 

Please does anyone have a fix for this? I don't wear it in water as my last one broke due to this. I don't know what else to try?!

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‎02-03-2020 13:40

‎02-03-2020 13:40

Welcome to the Fitbit Community, @Clare8486. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your Versa Lite is not tracking your data accurately. Thank you for your efforts to resolve this, I understand how frustrating this is for you. Thank you for getting in touch with our Support team, I was told that they were able to help you. I appreciate your time and efforts.

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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