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Versa Lite can't download apps

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‎09-05-2020 07:47 - last edited on ‎09-07-2020 10:12 by Fitbit Moderator

‎09-05-2020 07:47 - last edited on ‎09-07-2020 10:12 by Fitbit Moderator

When I try and download apps on the versa lite it gives me the message "To install this app, make sure the fit bit app on your phone and your fit bit device have the latest update" but i can't find an update on either

 

 

Moderator Edit: Clarified subject

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‎09-07-2020 10:11 - edited ‎10-10-2023 13:12

‎09-07-2020 10:11 - edited ‎10-10-2023 13:12

Hi there @CatharineD, welcome to the Community Forums. Thanks for the details provided in your post about the error message you're getting in the App Gallery when trying to download apps or clock faces on your Versa Lite. 

I've seen you got in touch with our Support Team regarding this inconvenience and they already helped you. 

Please don't hesitate to let us know if there's anything else we may do for you in the near future. Have a nice day! 

Maria | Community Moderator, Fitbit


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