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Versa Lite delays in waking up

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‎05-23-2020 10:40 - last edited on ‎08-10-2020 07:29 by Fitbit Moderator

‎05-23-2020 10:40 - last edited on ‎08-10-2020 07:29 by Fitbit Moderator

My Versa lite is continually delaying waking up.  I try twisting, lifting my wrist to get it to wake and then hit the button but nothing happens but after maybe 15-60 seconds  or more I'll notice it come on.  I have tried to do a factory reset and change to a different watch face but this still occurs.  This has been happening for 2-3 weeks now.  Getting frustrated.

 

 

Moderator edit: format

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‎08-10-2020 07:28

‎08-10-2020 07:28

Hi @Cdpifo, welcome to our Fitbit Community! I'm sorry to hear that your Versa Lite delayed when turning it on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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