Versa Lite display not properly working after update

[ashleighgrace]

I did the update a few days ago on my watch. The screen doesn’t wake up and if it does it won’t swipe to the right to access the apps and there is a weird line down my screen. 

I have talked to other people who have had problems with their fitbit not working after the update. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @ashleighgrace, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared with us. To fix the difficulties you're currently experiencing with your Versa Lite, please follow the next steps to complete a restart process:

1. For Fitbit Versa Lite Edition, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

Let me know if further assistance is needed. 

[ashleighgrace]

Hi!

I tried this but because the screen has stayed black I was not able to reset it, or shut it down properly.
I did purchase warranty on my watch so they are sending me a new one.

Thanks for the help!