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Versa Lite display not turning on

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‎08-14-2020 10:48 - last edited on ‎08-14-2020 21:32 by Fitbit Moderator

‎08-14-2020 10:48 - last edited on ‎08-14-2020 21:32 by Fitbit Moderator

Yesterday, display in top corner was flicking on its own, apps were opening at random. Today, I put it on charge after the screen went blank due to 5% battery. Despite syncing and being fully charged, black screen. Tried factory reset by holding button- nothing is happening. Tried changing clock face from Bitmoji to factory one, still nothing... this is a replacement Versa Lite as last one malfunctioned! Not impressed! Any suggestion? 

 

Moderator Edit: Clarified subject

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‎08-14-2020 21:32 - last edited on ‎09-02-2025 10:08 by Fitbit Moderator

‎08-14-2020 21:32 - last edited on ‎09-02-2025 10:08 by Fitbit Moderator

Hi @JulesD., welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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