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Versa Lite display not turning on

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‎08-17-2020 04:21 - last edited on ‎08-18-2020 17:23 by Fitbit Moderator

‎08-17-2020 04:21 - last edited on ‎08-18-2020 17:23 by Fitbit Moderator

My Fitbit versa lite just randomly got a black screen a few hours ago I thought it would be an intermitent issue so left it but it never came back.

i have changed the clock face to a Fitbit one and not a third party and that didn’t help.

ive also done a reset which did nothing but made it unpair with my phones Bluetooth and it will not pair up again. 

please help I’ve not even had it a year!!

 

Moderator Edit: Clarified subject

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‎08-18-2020 17:23

‎08-18-2020 17:23

Hi @Nkendall92, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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