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Versa Lite display not turning on

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‎10-22-2020 17:59 - last edited on ‎10-28-2020 16:23 by Fitbit Moderator

‎10-22-2020 17:59 - last edited on ‎10-28-2020 16:23 by Fitbit Moderator

Fitbit replaced twice in less than a year. 3rd one out of warranty so I’m s. o. l   App shows 100% charged, but black screen,  appears dead. Anyone??  So frustrating. I miss tracking my steps. 

 

Moderator Edit: Clarified subject

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‎10-28-2020 16:25

‎10-28-2020 16:25

Hi @jmassaro64, welcome to the Community Forums!

 

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎10-28-2020 16:36

In response to RicardoFitbit

‎10-28-2020 16:36

Hi. They did assist me. Unfortunately, after replacing it 2 times while under warranty, the 3rd time it died, it was out of warranty by just a few months so it was not replaceable. I just purchased another Fitbit. This time Versa 2. I will give it one more shot. If this one does what the Versa Lite did, I have to say I will be done purchasing your product for good.

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