Versa Lite display not turning on

[Salmita11]

Could you please review my case . I have a black screen for several days now, tried all suggested actions (restart, hard restart, change of clock faces) - nothing worked.

Please advice me on further actions.

Regards,

Moderator Edit: Clarified subject

[Guy_]

Given you have tried all the troubleshooting actions it probably best to contact Fitbit Support  directly.They may be able to help you further.

[RicardoFitbit]

Hi @Salmita11, welcome to the Community Forums.

Thanks for your post and for trying some troubleshooting steps. Our Customer Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Salmita11]

Hi Ricardo, 

thank ni you for your answer. I couldn’t reach the customer Service via the chat, I waited for a long to reach one of the customer and after that the connection lost. I already sent an email to them and they told to me to go chatting. Could you please help me to fix my versa lite, it’s more than 1 week that I didn’t use it and it’s not working. FYI, the green light is still flashing, sometimes the Bluetooth is failed for paring with my device.And it’s still synchronized with my device. 

Thank you 

[RicardoFitbit]

You're welcome @Salmita11, your update is also appreciated.

I'm sorry to know that the chat session suddenly disconnected and you were unable to reach our Customer Support team, however, I'm more than happy to assist you with the display issue of your Versa Lite. Because the heart rate sensors are still flashing, this means that the device is taking charge and functioning as it should but the display is not, therefore, can you please restart your device and also try changing its clock face? Please let me know if the issue persists.

I'll be around.

[Salmita11]

Hello @RicardoFitbit 

i tried several time to restart my Fitbit and it didn’t work. Also I tried to change many times the clock and nothing change, it’s still showing black screen. I feel sad 😞 

[RicardoFitbit]

Thanks for your update @Salmita11.

It's a shame to know that you're still experiencing difficulties with your Versa Lite, I understand your frustration with this matter. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[Salmita11]

@RicardoFitbit @Thank you so much Ricardo. I will  keep eye on my inbox to see the customer service emails. 

[RicardoFitbit]

You're more than welcome @Salmita11.

Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out if further assistance is needed. Keep in mind that due to high season, our Customer Support team may need 5 - 7 business days to get in touch with you.

 Thanks for being part of the Fitbit family, it was a pleasure to assist you.