Versa Lite display went blank

[Rachaelmoir1uk]

Screen has went blank all of a sudden , only a yr and a bit old , has not been near water or stood on help ? 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Rachaelmoir1uk, welcome to the Community Forums.

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[Rachaelmoir1uk]

Its totally unresponsive now even disconnected from my Bluetooth 
Thanks

Sent from Yahoo Mail on Android

[RicardoFitbit]

Your reply is appreciated @Rachaelmoir1uk.

Thanks for your update. Our Social team informed me that they already created a ticket on your behalf to receive further assistance directly with our Customer Support team. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Rachaelmoir1uk]

Hi thanks but its totally unresponsive now and has disconnected from my Bluetooth connection on my Samsung galaxy s9 phone ... 🙄😭😭

Sent from Yahoo Mail on Android

[RicardoFitbit]

You're welcome @Rachaelmoir1uk, thanks for your update.

I understand how frustrating this situation can be for you. Our Customer Support team will be in touch with you within 5 - 7 business days to further assist you with your Versa Lite. That said, I suggest you to periodically check your email inbox and spam folders because they'll send you information to get you back on track.

Don't hesitate to contact me back if you need anything else, it was a pleasure to help you.

[Rachaelmoir1uk]

Hi ricardo 
They said that a week ago But thanks anyway 
Rachael 
Sent from Yahoo Mail on Android

[RicardoFitbit]

Your update is appreciated @Rachaelmoir1uk.

Please don't hesitate to contact me back if you do not receive any contact from our Customer Support team in the next 24 - 48 hours so I can further investigate the status of your case and give you an update.

I'll be around.