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Versa Lite display won't swipe

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‎04-21-2020 08:56 - last edited on ‎05-06-2020 07:22 by Fitbit Moderator

‎04-21-2020 08:56 - last edited on ‎05-06-2020 07:22 by Fitbit Moderator

Versa Lite will not toggle between activities on screen & does NOT swipe in any direction.   I have done the "hold back button" down for 10 seconds exercise several times & still no change.   I read that next potential FIX is to use "settings" icon to TURN the watch OFF and ON.

Can someone tell me HOW to get to the settings icon without having that capability of swiping?  TY!.

 

 

Moderator edit: updated subject for clarity

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‎05-06-2020 07:22

‎05-06-2020 07:22

Hi @whyme666, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the swiping issues that your Versa's display experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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