Versa Lite display won't turn on

[MzSparrow]

My Fitbit Versa Lite's display will not turn on. When I pressed the button before, it vibrated, but did nothing. Now it won't even do that.

It is still tracking through the app, but not showing anything on the face.

When my alarm went off this morning, it vibrated to wake me but then would not shut off until I removed it.

Moderator edit: format

[JuanJoFitbit]

@MzSparrow, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since its display won't turn on.

If you haven't done so, please restart your watch as described in this help article. After this, check out if the display turns on.

Keep me posted on the outcome! 😀

[MzSparrow]

Hi!

I did try to restart it, that still did not work 😞 

[JuanJoFitbit]

@MzSparrow, I'm sorry for the late response. However, I appreciate the time spent trying the restart process.

Since the display is still unable to turn on, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.