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Versa Lite display won't turn on

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‎12-28-2020 10:57 - last edited on ‎12-28-2020 20:35 by Fitbit Moderator

‎12-28-2020 10:57 - last edited on ‎12-28-2020 20:35 by Fitbit Moderator

Yesterday, 12 months to the day that i set up my Versa Lite, the screen has gone blank.  It's fully changed and is still syncing with the app.  I've followed the advice to reset, which I've never needed to do before, but nothing.  Fitbit have offered me a replacement but just wondering what the life expectancy is of these things.  Is it just coincidence that it's exactly 12 months ?

 

Moderator Edit: Clarified subject

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‎12-28-2020 20:35

‎12-28-2020 20:35

Hi @AliDevs, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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