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Versa Lite display won't turn on

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‎03-15-2021 03:17 - last edited on ‎03-15-2021 17:22 by Fitbit Moderator

‎03-15-2021 03:17 - last edited on ‎03-15-2021 17:22 by Fitbit Moderator

Hi there,

 

The screen on my Fitbit Versa (less than a year old) has all of a sudden gone blank and won't show anything anymore. It is still syncing with the App - counting steps, calories etc but I can't do anything with the watch itself. It does also vibrate but even then nothing can be seen on the screen it just lights up in a very dark blue. 

 

I have tried restarting several times but no luck and I can't do a factory reset as I can't use the Fitbit watch at all. 

 

Appreciate your help with this. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-15-2021 17:22

‎03-15-2021 17:22

Hi @Laura55, welcome to the Community Forums.

 

I'm sorry to know that you're still experiencing difficulties with your Versa Lite despite trying the troubleshooting steps that were described on your post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

 

I'll be around if you need anything else.

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‎03-19-2021 07:55

‎03-19-2021 07:55

I am having the same exact issue.  And what is even more frustrating is this is the third time this has happened to me.  The company has been no help!  I purchased my Versa Lite in December 2019.  April 2020 was the first time I experienced this issue.  I called customer service to assist with the issue.  They walked me through various steps which did not work, so they decided to send me a replacement device.  I had the device for a little and then in November 2020 same exact issue happened, the display stopped working.  Called to troubleshoot again and they were unable to resolve!  Their answer was to send me another placement device.  Fast forward to March 2021, you guessed it...same exact issue!!!!!! This time I call to resolve and they tell me there is nothing they can do to assist or provide replacement because I am out of warranty.  I ask them to acknowledge that I am only in this situation because they continued to send defective devices to me.  Clearly, it is a known issue with the device as multiple people are having the exact same issue.  It is very disappointing that Fitbit will not acknowledge there is an issue and do the right thing to fix the problem and provide a replacement that actual works longer than a few months.  I was even willing to pay the difference in price to upgrade to a newer model and they would not even offer that!  I would greatly appreciate that someone with authority in fitbit will connect me to resolve this.

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‎03-19-2021 08:15

In response to angiewoo

‎03-19-2021 08:15

Agree 200%    Waiting on a connect with someone in authority.   Goes unanswered......

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