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Versa Lite displays a black screen

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‎10-30-2021 11:33 - last edited on ‎11-10-2021 15:19 by Fitbit Moderator

‎10-30-2021 11:33 - last edited on ‎11-10-2021 15:19 by Fitbit Moderator

My Versa Lite aged 2 yrs, has decided to display a black screen which means I am unable to read any information or perform a factory reset. Despite restarting the device on numerous occasions nothing has changed. The watch still syncs, vibrates etc but the battery life only lasts for approx 24 hrs. Any suggestions would be appreciated please. 

 

Moderator edit: updated subject for clarity

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‎11-10-2021 15:19

‎11-10-2021 15:19

Welcome to the Fitbit Community, @Redders1892.

 

Thank you for trying to resolve the issue with your Fitbit Versa Lite before contacting us.

 

In addition to the restart I would recommend changing your Fitbit device's clock face by following these instructions.

 

Whether you continue having difficulties with your watch, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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