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Versa Lite displays a "Connect phone" message

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‎07-30-2019 13:56 - last edited on ‎08-05-2019 05:23 by Fitbit Moderator

‎07-30-2019 13:56 - last edited on ‎08-05-2019 05:23 by Fitbit Moderator

Hi everyone, 

 

I buyed a fitbit Versa Lite and i'm happy of it, but when I long press on the left button and the swipe left, the screen is always showing : Connect phone.

I've tried everything : 

- disconnect the watch

- reset the watch

- turn off and on bluetooth on my phone

- reboot the watch and the phone

 

Why didn't it work please ?

Thanks,

Bryan

 

 

Moderator edit: updated subject for clarity

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‎08-05-2019 05:22

‎08-05-2019 05:22

@hear_drumming it's great to see you in our Fitbit Community! I'm sorry for the late response. However, I'd like to follow up and would like to know if your Versa is still showing a "Connect phone" message or if it got resolved. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In the meantime, try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data. After this, monitor your Versa and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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