help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite doesn't show cardio settings

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-22-2020 12:08 - last edited on ‎08-05-2020 06:09 by Fitbit Moderator

‎04-22-2020 12:08 - last edited on ‎08-05-2020 06:09 by Fitbit Moderator

I received a versa lite for Christmas. It stopped working in February. I was sent a refurbushed replacement from fitbit😡. I was also told there is no more replacements you get 1 with the factory warranty... After 3 months? Anyway,  Here is my issue, my new Christmas watch showed fat, cardio and peak numbers , all 3 together. This "renewed" one does not. It is up to date and cardio app is on. Any suggestions?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-05-2020 06:08

‎08-05-2020 06:08

Hi @Bboggs, welcome to our Fitbit Community! I'm sorry to hear that your Versa Lite is not showing cardio and peak numbers. I totally understand how you feel about this.

 

I was able to get in touch with our Support team and was told that they assisted you via phone after your post in the forums. I'm glad to hear that a replacement unit was provided and you are back on track.

 

Please don't hesitate to get back if more assistance is needed.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer