Versa Lite doesn't show main screen's info

[MistySutrick]

I just updated my versa lite and now my Fitbit doesn’t work. I main clock screen with all my info is gone. Sometimes shows up as a bunch of colored lines!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @MistySutrick, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa Lite since the screen won't show your information, just some lines across.

Please try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, set up your watch from scratch and see if the issue gets fixed.