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Versa Lite doesn't show that I reached my goal

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‎04-07-2020 12:29 - last edited on ‎05-11-2020 07:35 by Fitbit Moderator

‎04-07-2020 12:29 - last edited on ‎05-11-2020 07:35 by Fitbit Moderator

I'm done with Fitbit.  I reached my goal both on my app and on my watch.  Now it reads 50% of what the set goal that was met reached.  I'm over the frustration.

 

 

Moderator edit: updated subject for clarity

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‎05-11-2020 07:34

‎05-11-2020 07:34

Hi @Bird118, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

I'm sorry to hear that your Versa doesn't show that you didn't reach your goal. I totally understand how you feel about this.

 

Please restart your Versa as described in this help article. Also, make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, try logging out of the app, restart your phone, open the app and log in. Finally, monitor your Versa and see if the Versa and app show the correct information when you reach your goal.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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