Versa Lite doesn't work unless it's on the charger

[AlkiSandMuffin]

I've tried resetting it multiple times and it has not resolved the issue. While it is on the charger, I can navigate and it works normally. The moment I take it off, it's like the power dies and it is unresponsive. When I put it back on the charger, it appears to be booting up again (Fitbit logo appears).

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @AlkiSandMuffin, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the charging issues that your Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.