Versa Lite error and no watch face

[stashu1117]

The Versa Lite hung during an update after I changed the watch face.  I've spent weeks trying to get it working again.  It pretty much makes through the update now. It was failing during update or occasionally getting a red X saying Data not cleared, sync and try again.  When it gets through the process there is no watch face when I try to add one I get an error message.  I have reset the watch, deleted the app from the phone, power cycled the phone etc. multiple times.

[NellyG]

Hi @stashu1117  That doesnt sound good at all! Try a Factory Reset and set it up again. If that doesnt fix the issue then contant Support.

Fitbit Support  

BUTTON FACTORY RESET FOR VERSA 2 AND VERSA LITE
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

[stashu1117]

I have done that already so many times

[NellyG]

There is nothing more yiu can do then, except contact Support