Versa Lite firmware update issue (RESOLVED)

[AlessFitbit]

Fitbit Update: 4/27

Hi, Versa Lite Fam!

Today we're announcing a new firmware: Fitbit OS 4.1.2(version:70.7.27), which addresses and solves the firmware update issue that was identified and reported in this thread. Please update to this new firmware once you see the update banner inside of the Fitbit app. 

If you attempt this new update and have issues, PLEASE FOLLOW these step by step instructions in this article: Why can't I update my Fitbit device? 

DO NOT ever attempt a factory reset as a troubleshooting method for Versa Lite. Thank you all for your patience while a fix was put in place. 

Fitbit Update: 12/12

Hi Versa Lite users,

If you recently purchased a Versa Lite, or if you recently tried completing a firmware update and had issues our teams are aware of the problem.

We're currently investigating and working on a resolution. Please DO NOT perform a factory reset on the watch as a troubleshooting method. 

Instead, try the following:

• Plug the watch into a computer and attempt the update over Bluetooth. You may need to resume the update if it fails a few times. Note: You must have the watch plugged into a computer to improve the chances of successfully updating. 
• If you have more time available, contact our Customer Support and they can walk you through another method using a Windows 10 computer. 

As a side note, if you encounter any issues while updating it, please perform the troubleshooting mentioned in this article: Why can't I update my Fitbit device? 

Thanks for your understanding and cooperation while we work hard on a fix. 

[Rich_Laue]

If you are looking for help, rather than just commenting. Please start your own thread, it is impossible to help anyone in this thread with 3 different tracker models, and people using Fitbit Connect, Win 10 app, Android and iOS devices. 

Plus the posts are going to fast. 

It may be better to ask Fitbit to roll back the FW rather than mentioning this to your fellow Fitbit users. 

[JN213]

This is ridiculous. For 2 weeks now my versa lite has not worked . It can’t even update. It been updating for day! I want a refund !!! How do I get a refund ! 

[GoyoM]

Did you see my post above on how I fixed mine? 

[JN213]

I tried a few  people’s recommendation. But nothing . Did not try your’s but I will now .. let me try and I will give you update . It so frustrating 

[Renaldi]

I get Data not cleared sync and try again

        Help

[LauraR91]

Mine was doing that I was told because the update failed during it. Updating on the laptop worked for me 

[Gooner7]

Hi

Ive had my Versa for 18 months. Tried the firmware update last week, failed first couple of times and then worked. Since then battery seems to run down a lot quicker and now the Versa will not charge or even turn on.

Tried another charger and still will not charge or turn on.

Tried all the resets etc but no power to reset

Not Happy

Paul

[JN213]

I hear you Paul! I decided to just give up on it for now . I will wait for a Fitbit challenge request then maybe attempt again. I ended up just reconnecting my
Older Apple Watch version one ! It connected perfectly !! I am over Fitbit .. Apple 🍎 is an oldie but a goodie !

Best Regards ,

Moderator edit: personal info removed

[Vonmarv]

My Versa Lite update is successful but it impacts badly to my versa lite. The screen having trouble with the color and drains my battery that was usually stays for 4 days, now only 1 day or even less. Please help! This is so frustrating!

[Aaron2003]

I already did a factory reset before reading this...???

[Rich_Laue]

@Aaron2003 you will then need to setup the tracker as if you just opened the package. 

After the tracker has been connected to your account, the latest firmware will be installed. 

[Daksh007]

But the fitbit representative told me to do factory reset and now my watch is not getting updates and stuck on screen with data not cleared what should i do

[Mibeachlover]

I never put it together until seeing this issue that the firmware update may have caused my recent issues.  My Fitbit has started resetting itself at night while I sleep.  It still works and tracks my hr, sleep, steps etc.  I have times when it isn’t responsive to changing the face.  I called CS and they had me do a reset, and it started working again, but since then it has restarted at least 3 times since the CS had me do a reset ( not a factory reset) and the battery life isn’t lasting like when I first got it.  The CS rep told me no one else was having these issues and I have found several posts with Fitbit’s restarting themselves and also with the face basically being unresponsive, “frozen” as the CS referred to it.

[Mibeachlover]

I would like to know the same thing! When is this going to be fixed?!

[Rich_Laue]

@Daksh007and @Mibeachlover I would get back to Fitbit and ask them what now?

[Mibeachlover]

I intend to, want to call during the day in hopes of getting an American customer service rep.

Ann
Sent from my iPad

Moderator edit: personal info removed

[Jebelote]

Yes! I spent an hour with support and they sent me a new one because it would crash on the update and not go through. They said my phone was not an approved phone..... samsung j7.  I have not had a problem until this update. Guess What? New one is doing the same!  

[Rich_Laue]

Just because it is not on the approved list, doesn't mean that it won't work. The easiest thing to do a global search the boards for your phone model. 

As for your tracker, do you have access to another phone, maybe a friend with a Fitbit? 

Simply log into your account and do the update. 

Log out and remove your tracker from their phones Bluetooth. 

[Jebelote]

Thanks for the reply.  I have had this phone for a few years and upgraded to the versa lite in July. Everything worked fine until the latest firmware update a week or so ago. They the fit bit crashed and locked up. Customer service said it was stuck in the update. We hooked it up to my laptop and it still did not help. I kept trying after we ended talking and finally got it to update. Battery crashed in a day from full power to dead. Would not sync. No device found. They sent a new one.  

New one arrived this weekend....after hours I was finally able to get the new one updated but it is constantly saying cannot find device. It is hit and miss on connecting. By Bluetooth says it is there. I reboot the fit bit and sometimes that works. 

I feel it is the software. I read many are having issues. I hope they fix soon. I like it but it is useless in this state even as just a watch because the battery does not last. 

[Sandra42]

I was on the phone almost an hour with your "support" staff. They refused to troubleshoot my connection issue with a Versa Lite through Windows 10. They even told me to go ahead and return it and shop somewhere else. I would appreciate you investigating this and reporting back to me ... or I will shop Garmin or someone else! . Thank you.

Moderator edit:  removed personal information