Versa Lite firmware update issue (RESOLVED)

[AlessFitbit]

Fitbit Update: 4/27

Hi, Versa Lite Fam!

Today we're announcing a new firmware: Fitbit OS 4.1.2(version:70.7.27), which addresses and solves the firmware update issue that was identified and reported in this thread. Please update to this new firmware once you see the update banner inside of the Fitbit app. 

If you attempt this new update and have issues, PLEASE FOLLOW these step by step instructions in this article: Why can't I update my Fitbit device? 

DO NOT ever attempt a factory reset as a troubleshooting method for Versa Lite. Thank you all for your patience while a fix was put in place. 

Fitbit Update: 12/12

Hi Versa Lite users,

If you recently purchased a Versa Lite, or if you recently tried completing a firmware update and had issues our teams are aware of the problem.

We're currently investigating and working on a resolution. Please DO NOT perform a factory reset on the watch as a troubleshooting method. 

Instead, try the following:

• Plug the watch into a computer and attempt the update over Bluetooth. You may need to resume the update if it fails a few times. Note: You must have the watch plugged into a computer to improve the chances of successfully updating. 
• If you have more time available, contact our Customer Support and they can walk you through another method using a Windows 10 computer. 

As a side note, if you encounter any issues while updating it, please perform the troubleshooting mentioned in this article: Why can't I update my Fitbit device? 

Thanks for your understanding and cooperation while we work hard on a fix. 

[Mackdk]

even though it said not to, I tried a factory reset.. can't lose too much since I haven't been able to use it since I got it this morning. I'm now trying installation through my laptop instead of my phone and while the update this morning only took like 5 minutes, it's now saying it'll take almost an hour.. so.. something changed at least?

[ranjinipilla]

Have the same problem with getting an update and also though I had bought it in last year-middle-the face of the watch is marred by a splotch that makes reading the steps, etc difficult and I wish I knew how this had occurred!.don't think i would have paid this much money if I knew of this problem!

Hope of some rapid resolution.Now having trouble syncing with the app and with the Healthify Me app.I have to manually enter the steps and calories into the latter which sort of defeats the purpose don't you think?

Ranjini

[Ann133]

Others have been able to do that and it updates with the old update before the one in november that messed everything up.  Good luck.

Sent from Yahoo Mail on Android

[Mackdk]

what's the version of the update before november? I got 38.33.1.30 before and I couldn't use the device at all. I know the latest version is 70.7.14, that's the one I don't want I assume?

[Ann133]

No the bad one start 312.  When I checked for an update last night it said there was none.

Sent from Yahoo Mail on Android

[Ann133]

you have a versa Right?

[Luis_PT]

@Mackdk 

My Versa Lite in running the 38.33.1.30 version and all is perfect since November. I bought mine in October 2019 and I also tried to update the firmware as soon as it was announced. I couldn´t, as the tracker was in an infinite boot loop. One day I decided to uninstall the app in my Android phone, download the fitbit app for windows and connect the tracker, via USB using the charging cradle, to my laptop, which runs Windows 10. Windows did recognize the USB connection and immediate tried to connect itself, via Bluetooth, to the tracker. As soon as I allowed the Bluetooth connection the setup started. It took ages for the setup to finish, but all went good. Nowadays I receive every single text and call notification and syncing with the phone app (which I downloaded after setting everything up using the Windows app) is perfect. Please, give it a try. 

[Ann133]

When I tried it couldnt find a driver for the fitbit.  Also i could not find an option to setup versa lite on the win 10 version.

Sent from Yahoo Mail on Android

[Mackdk]

yes I had that update before but I could not install any applications or clock faces, I couldn't change any settings because the app and the device versions weren't compatible, I couldn't start any workouts because it could not be sent to the app, for the same reason I assume.. I'm hoping I can at least get a version where I'm able to use the functions I bought the thing for as with version 38.33.1.30 all I can do is look at my currect heart rate.

I'm currently doing what you said, updating through windows, it's been going for about 45 minutes now, and it says there's 17 minutes left.. 

[Luis_PT]

@Ann133, hi.

It´s not a driver, it is the fitbit app you download from Windows Store. It should have the option for setting up the Versa Lite. Unless there is a newer version of the app. 

[Ann133]

I did download the app and will try again.  But when I plug the Fitbit into the laptop.it starts searching for a driver which it never finds.

Sent from Yahoo Mail on Android

[Luis_PT]

@Ann133 thank you for your reply.

That is very odd. Do you have the option of using another computer? If not, I do not know how to help you with that issue. I´m sorry.

[Ann133]

I can try my desktop

Sent from Yahoo Mail on Android

[Mackdk]

so I've tried this and it's finally done.. and I got version 38.33.1.30 again! This is such an old version, I don't understand why it keeps installing a version that doesn't work with any of the functions of the app anymore..

[Rich_Laue]

@Mackdk which Fitbit tracker do you have? 

The Versa Lite has had 3 versions of firmware. 

38.70.7.14 the latest

38.68.9.15

38.68.9.12

[Mackdk]

I have the versa lite, and it's currently at 38.33.1.30
I just had a long phone call with the fitbit customer service and they said that this was incorrect, and the latest version for the versa lite is this 33.1.30, and they could not remotely update my device if they went into my account since it already has the latest version. At least I can connect it to my phone now and synchronise, and I've managed to install a clock face.

[Ann133]

I had removed it.  Just downloaded it again and it was 3870714.  Tried changing the clockface again and it locks up and wont finish loading the clockface.  I have a versa lite.

Sent from Yahoo Mail on Android

[Ann133]

Wonder why when I download it from play store it is 70714?  I would love the older version before november when it worked fine.

[Ava2006.S]

I have the Versa Lite and my edition is waa 38.33.1.30. Does that mean mine is the bet tree r version and I can do the firmware update without it doing what you guys say it does.