Versa Lite firmware update issue (RESOLVED)

[AlessFitbit]

Fitbit Update: 4/27

Hi, Versa Lite Fam!

Today we're announcing a new firmware: Fitbit OS 4.1.2(version:70.7.27), which addresses and solves the firmware update issue that was identified and reported in this thread. Please update to this new firmware once you see the update banner inside of the Fitbit app. 

If you attempt this new update and have issues, PLEASE FOLLOW these step by step instructions in this article: Why can't I update my Fitbit device? 

DO NOT ever attempt a factory reset as a troubleshooting method for Versa Lite. Thank you all for your patience while a fix was put in place. 

Fitbit Update: 12/12

Hi Versa Lite users,

If you recently purchased a Versa Lite, or if you recently tried completing a firmware update and had issues our teams are aware of the problem.

We're currently investigating and working on a resolution. Please DO NOT perform a factory reset on the watch as a troubleshooting method. 

Instead, try the following:

• Plug the watch into a computer and attempt the update over Bluetooth. You may need to resume the update if it fails a few times. Note: You must have the watch plugged into a computer to improve the chances of successfully updating. 
• If you have more time available, contact our Customer Support and they can walk you through another method using a Windows 10 computer. 

As a side note, if you encounter any issues while updating it, please perform the troubleshooting mentioned in this article: Why can't I update my Fitbit device? 

Thanks for your understanding and cooperation while we work hard on a fix. 

[Lizzylove37]

I took my Fitbit to a professional and got my problem fix .. 

[Ann133]

What kind of professional?

Sent from Yahoo Mail on Android

[SunsetRunner]

I don't understand what you mean by "what kind of professional".

[SunsetRunner]

Sorry, had a brain freeze about the professional. 😂😂

[DanyCa]

Mine had the update running today and took like 10 minutes, and it's going just fine. 

[Ann133]

I mean as in a certain type of business, like best buy?

Sent from Yahoo Mail on Android

[Rich_Laue]

I took my Fitbit to a professional

A professional of doing what? 

[Lizzylove37]

I mean an person who fixes cell phones and computers..

Sent from my iPhone

[Ann133]

Thank you

Sent from Yahoo Mail on Android

[KrystleCording]

@GoyoM  I wish that would have worked for mine. My computer won't even pick up that there is a device and keeps asking me if the device is on. Therefore won't connect via bluetooth. If you have any other advice it would be greatly appreciated. 

[GoyoM]

Have you tuned of bluetooth on your phone? Are you then able to pair you laptop via bluetooth to the Versa Lite? 

[KrystleCording]

@GoyoM Yes I turned off Bluetooth on my phone as well as “forgot it” under the Bluetooth on my phone. It wasn’t even recognizing that it was on the dock charger and kept asking me if I had my Versa on. 

[ranjinipilla]

I know-Got rerouted to this site when I complained about my issues.on't know what to do really.
Ranjini

[Kcart]

Hi, confirming your suggestion works with the W10/laptop method. Took about an hour. Tried many many times with IOS on 2 different  iphones, all failed to do the update! I assume this could be an IOS update issue, as the Versa Lite was working fine prior to the IOS update. Hope this helps others (W10 users anyway!!)

[Ann133]

Definitely the defective update.  Fitbit seems to have no intention to fix it.  It was early november when it turned mine into a paperweight.

Sent from Yahoo Mail on Android

[GoyoM]

Great to hear!

[SunsetRunner]

Unfortunately, I did not see this post until after. My Versa Lite is trying to update. I noticed yesterday that I was not receiving any text messages or emails on it. Well when trying to find out the issue, I did a factory reset. My question is, can I still plug it into a computer and the update work successfully?

[Kcart]

Yes, worked for me logging into my Fitbit acc on pc and updating. When completed you can then go back and login via phone.

Sent from my iPad

[Ava2006.S]

I just did the firmwarebupdate on my lite and it has worked and mine isn't broken



Sent from my Samsung Galaxy smartphone.

[Judar]

I think this is common. This is my second one with the same issue. Firmware updates just render trackers useless. Don’t know why they bother.