Versa Lite firmware update issue (RESOLVED)

[AlessFitbit]

Fitbit Update: 4/27

Hi, Versa Lite Fam!

Today we're announcing a new firmware: Fitbit OS 4.1.2(version:70.7.27), which addresses and solves the firmware update issue that was identified and reported in this thread. Please update to this new firmware once you see the update banner inside of the Fitbit app. 

If you attempt this new update and have issues, PLEASE FOLLOW these step by step instructions in this article: Why can't I update my Fitbit device? 

DO NOT ever attempt a factory reset as a troubleshooting method for Versa Lite. Thank you all for your patience while a fix was put in place. 

Fitbit Update: 12/12

Hi Versa Lite users,

If you recently purchased a Versa Lite, or if you recently tried completing a firmware update and had issues our teams are aware of the problem.

We're currently investigating and working on a resolution. Please DO NOT perform a factory reset on the watch as a troubleshooting method. 

Instead, try the following:

• Plug the watch into a computer and attempt the update over Bluetooth. You may need to resume the update if it fails a few times. Note: You must have the watch plugged into a computer to improve the chances of successfully updating. 
• If you have more time available, contact our Customer Support and they can walk you through another method using a Windows 10 computer. 

As a side note, if you encounter any issues while updating it, please perform the troubleshooting mentioned in this article: Why can't I update my Fitbit device? 

Thanks for your understanding and cooperation while we work hard on a fix. 

[Ann133]

If you do what fitbit support says then they send you a replacement keep in mind that you cant get a refund then. If you want a refund it has to be the original fitbit.

[Natalielou1990]

Hi I have been have major issues with my Fitbit versa, since march 2019 I purchased in July 2018 with extra years warranty. My main issues originally was not sustain battery for more than a day, and screen occasionally wouldn't come on, I was so busy I've just left it in a draw, I tried to start using it a couple of months later and noticed it was reading heart rate, infra red light isn't on and not syncing to the app. Again I put it in the draw thinking about getting round to it, after playing around its saying it needs hardware update, I've attempted several times but never completes even left for 6 hours on charge next to my phone still no joy! After reading about the issues online about hardware glitch I have tried to charge it and it will now not charge, it's on the dock and it's not acknowledging any signs of charging! my additional warranty expires in July so I want to get this sorted asap!! Also as easily as possible never have I come across so many issues as I have with this smart watch! 

[MollyCF]

I'm having issues too with notifications with my android phone. I'm not receiving text or calls anyone else?

[Jebelote]

Once I get it working it stops again. 

[Ann133]

My third replacement is now not finishing the clockface install just like all of the replacement ts they have sent me
This a horrible update that has ruined my watch.
Sent from Yahoo Mail on Android

[TillyDog]

I've just come across these help forums. I recently bought a Versa Lite and have been having issues with updating. I see now you mention NOT to do a factory reset .... unfortunately I did a factory reset about 4 days ago, however it didn't help and I still can't update the firmware.

[Ann133]

Just got off chat.  Once again my fitbit replacement is ruined  by the update and I have to pay postage to return the defective one to them to get yet another replacement.  Seems they cant refund more than 45 days after purchase.  What terrible customer service.

Sent from Yahoo Mail on Android

[Ava2006.S]

To help my notifications I installed the app 'Fit Notifications' it works for me 

[Mackdk]

I have tried every single thing I could find, I've uninstalled and reinstalled fitbit app on my phone and my laptop multiple times. I've tried it with my new Versa lite plugged into my computer to charge, I've tried it with my laptop, while I had phone turned off and vice versa. I've tried rebooting every device many times. What else can I possibly try?

[Ann133]

If it is your original fitbit you can try to get a refund.  They are now sending me my 4th replacement which are refurbished.  They deny it is the update that is defective.  They refuse to refund me.

Sent from Yahoo Mail on Android

[Mackdk]

I've just bought this one yesterday, and received it today. And I've been trying to solve this problem since I got it, about 5 hours ago. Nothing has changed in all that time of trying different fixes. The device is still at version 38.33.1.30 and every time I uninstall/reboot/reinstall everything it says it's updating and it shows me a green check mark. Yet when I try to install a new clock face or an app, it says that I need to update the firmware for the device or my phone. 

[Ann133]

Dont update it.  That is what caused all.of this mess for the rest of us.

Sent from Yahoo Mail on Android

[Mackdk]

but there's not even an option to update it. And right now I can't use any of the functions I bought the thing for. The only thing I can use it for right now is checking my current heart rate. That's it.

[Ann133]

I had to take the fitbit app.off of my phone because it eats up the battery charge because it keeps trying to install the clockface.  The software is defective.

Sent from Yahoo Mail on Android

[Ann133]

Once they send you a replacement which is refurbished they wont refund you.  Get a refund while you can.  I would take it back to the store if I were you and get another brand that there are good reviews on.

[Mackdk]

This issue literally has me crying. I spend every penny I had saved on this thing only to find out it's messed up. The place I bought it is no help and fitbit customer support is not replying, this was my last hope.

[Ann133]

If you have the receipt they should re th urn it if you just bought it.

Sent from Yahoo Mail on Android

[Mackdk]

I think I might have to do that.. this is the only device I could afford that had the functions that I want and that doesn't look horrible..

[Natalielou1990]

No tried that they said to contact fitbit

[Mackdk]

I can return my device within 30 days without giving a reason so that should be fine.