Versa Lite firmware update issue (RESOLVED)

[AlessFitbit]

Fitbit Update: 4/27

Hi, Versa Lite Fam!

Today we're announcing a new firmware: Fitbit OS 4.1.2(version:70.7.27), which addresses and solves the firmware update issue that was identified and reported in this thread. Please update to this new firmware once you see the update banner inside of the Fitbit app. 

If you attempt this new update and have issues, PLEASE FOLLOW these step by step instructions in this article: Why can't I update my Fitbit device? 

DO NOT ever attempt a factory reset as a troubleshooting method for Versa Lite. Thank you all for your patience while a fix was put in place. 

Fitbit Update: 12/12

Hi Versa Lite users,

If you recently purchased a Versa Lite, or if you recently tried completing a firmware update and had issues our teams are aware of the problem.

We're currently investigating and working on a resolution. Please DO NOT perform a factory reset on the watch as a troubleshooting method. 

Instead, try the following:

• Plug the watch into a computer and attempt the update over Bluetooth. You may need to resume the update if it fails a few times. Note: You must have the watch plugged into a computer to improve the chances of successfully updating. 
• If you have more time available, contact our Customer Support and they can walk you through another method using a Windows 10 computer. 

As a side note, if you encounter any issues while updating it, please perform the troubleshooting mentioned in this article: Why can't I update my Fitbit device? 

Thanks for your understanding and cooperation while we work hard on a fix. 

[steamman]

I could not be bothered after the hours trying to get it to work and on the
phone and chat with Fitbit. Returned it. Done. Good luck.

[Ann133]

Mine was a gift 6 months ago.  Cant return it, they would just tell me to call fitbit....ugh

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[steamman]

Appears not much. This watch should not have been sold. Returned mine. Not
worth all the time spent trying to get it to work. Good luck if you keep
it.

[steamman]

Just return it would be my suggestion to you.

[Ann133]

,as my husband said, shows you how cheap they are to begin with when they are sending out so many replacements that they can afford that.

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[steamman]

They sold a product they knew did not work. I returned mine.

[Ann133]

They would not take it back after 6 months.  The store would say I have to call fitbit.

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[Ann133]

It worked great till this update.

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[steamman]

You log into fitbit on your computer. You sync through your phone.

[Ava2006.S]

So what your trying to say is that for the Versa Lite Edition don't do the firmware update because it ruins the watch

[Ann133]

Yes

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[mageggi11]

I had no option but to try as my original one wouldn't work without it. the refurbished one they then sent out also wouldn't work unless I did. I'm awaiting my third replacement that will arrive tomorrow but I dont hold out much hope!

[Ann133]

It worked on the third replacement for me but I have not used any of the new features such as choosing a clock face from the row of 5 at the bottom of the screen of saved clockface.  That is when it locked up for me every time.

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[Rich_Laue]

@steamman you can sync through a computer. 

Install Win connect or the Win10 app. Use the computers Bluetooth or a BT dongle 

[Ava2006.S]

So when I keep getting a notification on to update it I should ignore it?

Also for future notice what do they (Fitbit Team) mean when they say ' Make sure your fitbit app in running in the background'

[mageggi11]

it almost feels like the firmware update is just a virus to stop your fitbit working. in the hope you will all upgrade and they can cease production of versa lites. my original slowly stopped all functioning. now it wont even charge. I dont understand how a company as big as fit bit can treat there customers like idiots and expect us to just deal with the fact we have a unusable device that wasnt cheap. I just want my money back end of! but it's an impossible task as I bought in a store not directly from fitbit

[mageggi11]

just leave yourself signed in and dont close to app icon Ava2006.S

[Jebelote]

If you can find out when and where is was bought the will replace if in warranty. They know exactly what you have and when I told them they confirmed while still on chat. Sent me a new one and it was given to me in July. 

[mageggi11]

I have had 2 replacements. I dont want another I just want a refund or credit towards a newer model that might work thanks though jebelote 

[Ann133]

Fitbit is replacing them.  It is the store I doubt will take it back and refund me.  I am on my third replacement from fitbit.

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