12-12-2019 12:23 - edited 04-27-2020 11:08
12-12-2019 12:23 - edited 04-27-2020 11:08
Fitbit Update: 4/27
Hi, Versa Lite Fam!
Today we're announcing a new firmware: Fitbit OS 4.1.2(version:70.7.27), which addresses and solves the firmware update issue that was identified and reported in this thread. Please update to this new firmware once you see the update banner inside of the Fitbit app.
If you attempt this new update and have issues, PLEASE FOLLOW these step by step instructions in this article: Why can't I update my Fitbit device?
DO NOT ever attempt a factory reset as a troubleshooting method for Versa Lite. Thank you all for your patience while a fix was put in place.
Fitbit Update: 12/12
Hi Versa Lite users,
If you recently purchased a Versa Lite, or if you recently tried completing a firmware update and had issues our teams are aware of the problem.
We're currently investigating and working on a resolution. Please DO NOT perform a factory reset on the watch as a troubleshooting method.
Instead, try the following:
As a side note, if you encounter any issues while updating it, please perform the troubleshooting mentioned in this article: Why can't I update my Fitbit device?
Thanks for your understanding and cooperation while we work hard on a fix.
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
Answered! Go to the Best Answer.
01-06-2020 16:38
01-06-2020 16:38
Downloaded the app to my computer. Went to set it up and does not give the choice to set up a versa lite
01-06-2020 16:59
01-06-2020 16:59
I have tried and tried to update! So very frustrated and now I don’t even have a clock face, it won’t load a new one either. If I could return to store I would. Totally disappointed!
01-06-2020 17:18
01-06-2020 17:18
Since there is no longer an option to setup a versa lite for me I am thinking they are not even trying to fix the update and we are all screwed. Horrible way to treat customers.
01-06-2020 18:05
01-06-2020 18:05
Has anyone received an update to fix the update?
I was hoping to have heard something by now
01-06-2020 18:08
01-06-2020 18:08
01-06-2020 18:09
01-06-2020 18:09
They claim they’re going to fix the issue and I even asked them how long it would take, but @Fitbit didn't have that information. 🙄
01-06-2020 18:12
01-06-2020 18:12
@Ann133 That’s what they kept doing to me too. They kept referring me back to the troubleshooting which wasn’t a help at all. It’s really sad that Fitbit has to disappoint their customers. 😞
01-06-2020 18:13
01-06-2020 18:13
I haven’t received any update at all yet.
01-06-2020 18:14
01-06-2020 18:14
01-06-2020 18:15
01-06-2020 18:15
@Rich_Laue Thanks. 😊
01-06-2020 18:17
01-06-2020 18:17
@SNixon That’s why I referred back to my original Versa Lite and it works just fine...for now. I’ll see what happens when they finally have the update or IF they have the update soon. 🤷🏻:female_sign:
01-06-2020 18:20
01-06-2020 18:20
01-06-2020 18:20
01-06-2020 18:20
01-06-2020 18:21
01-06-2020 18:21
01-06-2020 18:43
01-06-2020 18:43
01-06-2020 18:45
01-06-2020 18:45
01-06-2020 19:02
01-06-2020 19:02
01-06-2020 19:05
01-06-2020 19:05
01-06-2020 19:39
01-06-2020 19:39
I wont hold my breath. They cant even give out the address for corporate headquarters. She said the support team would review the issue and get back to me
01-06-2020 19:47
01-06-2020 19:47
i told her that i would love if they could let us go back to the software before the update. she said i should suggest that on the community discussion page...lol