Versa Lite firmware update issue (RESOLVED)

[AlessFitbit]

Fitbit Update: 4/27

Hi, Versa Lite Fam!

Today we're announcing a new firmware: Fitbit OS 4.1.2(version:70.7.27), which addresses and solves the firmware update issue that was identified and reported in this thread. Please update to this new firmware once you see the update banner inside of the Fitbit app. 

If you attempt this new update and have issues, PLEASE FOLLOW these step by step instructions in this article: Why can't I update my Fitbit device? 

DO NOT ever attempt a factory reset as a troubleshooting method for Versa Lite. Thank you all for your patience while a fix was put in place. 

Fitbit Update: 12/12

Hi Versa Lite users,

If you recently purchased a Versa Lite, or if you recently tried completing a firmware update and had issues our teams are aware of the problem.

We're currently investigating and working on a resolution. Please DO NOT perform a factory reset on the watch as a troubleshooting method. 

Instead, try the following:

• Plug the watch into a computer and attempt the update over Bluetooth. You may need to resume the update if it fails a few times. Note: You must have the watch plugged into a computer to improve the chances of successfully updating. 
• If you have more time available, contact our Customer Support and they can walk you through another method using a Windows 10 computer. 

As a side note, if you encounter any issues while updating it, please perform the troubleshooting mentioned in this article: Why can't I update my Fitbit device? 

Thanks for your understanding and cooperation while we work hard on a fix. 

[Ann133]

Fitbit headquarters

199 Fremont street

14th floor

San Francisco, CA 94105

[Snic57]

I have the Versa 2.  Once I got it to update  then the problems set in... now It is 3/4 the time not responsive. Cuts it self off and you can't swipe the screen.  It stays off more than it does on.  The battery drains to over 50% in a one day period.  Someone needs to fix the problem as this has been going on long enough.  I have tried ALL of the troubleshooting things listed.  They do not work. After you SYNC it again and again it will work for about a few minutes then cuts it self off and on off and on, etc..... These watches are not cheap. I am wondering if you need to do a recall on them or hire other employees for your IT department.  I  am ready to send mine back and get a refund and buy something else less expensive. I loved the watch when I got is 60 days ago  but the past few weeks it works less and less. 

[Ann133]

Get the refund now.  Once they send you a replacement they will never refund you.  I am fighting that now since they automatically sent me replacements after what they told me to didnt work.  Now they say no refund.

Sent from Yahoo Mail on Android

[Raquelo]

My Versa will not load clock faces, and remains stuck of that applucation.

fitbit refuse to help me...

So dissapointed in this product.

never again!!!

[Ann133]

Same here.  They blame it on non Fitbit clockfaces but the ones I am using are fitbit ones.  I posted the headquarters address above.  I plan on contacting them of o am not given a refund.

Sent from Yahoo Mail on Android

[Raquelo]

I think its terrible, I will never buy another one..

Moderator edit: personal info removed

[Ann133]

I think they are phasing the versa out.  I could not even find how to setup a versa lite on their site for doing through windows.

Sent from Yahoo Mail on Android

[KMurphy8]

Since my second replacement didn’t work, I reverted back to my original Fitbit Versa Lite device and it works fine...for now.

[GoyoM]

Whatever you do, just don't do the firmware update until we get notification that it's good. 

[Ava2006.S]

To help my fitbit versa lite update do I give it a factory reset?

[Ava2006.S]

What does a factory reset do?

[Ann133]

Cant get mine to do anything

Sent from Yahoo Mail on Android

[GoyoM]

Well, it says on the first entry to this thread that you are not supposed to do a factory reset, but I did by accident and it at least allowed me to follow these steps below. Be aware that I have a Windows 10 computer and so if you don't, I cannot say if these steps will work. 

----------------- Earlier Post ----------------

I experienced the same thing as others in this thread. The firmware update made my touchscreen very unresponsive, almost dead. I did a factory reset before I read the first entry here that said not to do it. I re-paired the Versa Lite to my phone. During set up it said I had a firmware update. It took a day to more or less complete. I was asleep at the time but when I woke up it was stuck in a reboot loop. Nothing I did would stop it.

Here is what I did, it worked, and it was a LOT faster than before with the phone.

I forced stopped the app on my Android phone (so it could connect to the Fitbit).
I set up the Fitbit app on my Win 10 laptop.
I connected the USB charger to the USB port on my laptop.
Got laptop Bluetooth to pair with Versa Lite.
Laptop said USB device "Versa Lite" was also recognized.
Started the update from within the WINDOWS 10 app (not the phone app).

It took just over an hour for the whole update, and it worked! The Versa Lite is set up with the older (pre-November) firmware and I am going to leave it that way until I hear they have fixed this problem.

[Lavigne81]

Purchased 12/26/19 and worked for about a week, when all of a sudden my message/phone call notifications stopped. I saw that there was an update, so of course I started it, but the update locked my Vera Lite as well. It would constantly ask me to download the app and pair the device, even though I already had. Customer service was NO HELP AT ALL. Luckily, the store we had purchased it from allowed us to exchange it. The new device has not asked me to update, but it will not alert me if I receive a message/call. Yes, everything is set to receive them, but it's just not working.

[SNixon]

I contacted customer service for the second time yesterday afternoon. The
lady I spoke to was very helpful. I gave her my timeline that I had done
all the troubleshooting and attempted the last ditch effort to factory
reset. After speaking to her for less than 5 minutes she sent me the form
for a return. After compmeteing that I had the process confirmation and a
new tracker on the way.

[Raquelo]

Oh great news 👍

[Ann133]

I hope it works for you.  The problem to me seems to be the update.  Replacements have not worked for me.

Sent from Yahoo Mail on Android

[Tinar8]

Great info! Thanks!

Sent from my iPhone

[Lavigne81]

I exchanged the device once already. At this point I don't think it is a
defective device as much as it is an all around issue.

[Kathryn2130]

I updated my versa yesterday and it siad it was incomplete then said complete and was working perfectly.  I turned it off before i went to bed like i normally do and i had 97% battery,  when i went to turn it on today it will not turn on or even connect to the charger. I also do not have a computer to be able to fix it. So how am i to fix it?