Versa Lite firmware update issue (RESOLVED)

[AlessFitbit]

Fitbit Update: 4/27

Hi, Versa Lite Fam!

Today we're announcing a new firmware: Fitbit OS 4.1.2(version:70.7.27), which addresses and solves the firmware update issue that was identified and reported in this thread. Please update to this new firmware once you see the update banner inside of the Fitbit app. 

If you attempt this new update and have issues, PLEASE FOLLOW these step by step instructions in this article: Why can't I update my Fitbit device? 

DO NOT ever attempt a factory reset as a troubleshooting method for Versa Lite. Thank you all for your patience while a fix was put in place. 

Fitbit Update: 12/12

Hi Versa Lite users,

If you recently purchased a Versa Lite, or if you recently tried completing a firmware update and had issues our teams are aware of the problem.

We're currently investigating and working on a resolution. Please DO NOT perform a factory reset on the watch as a troubleshooting method. 

Instead, try the following:

• Plug the watch into a computer and attempt the update over Bluetooth. You may need to resume the update if it fails a few times. Note: You must have the watch plugged into a computer to improve the chances of successfully updating. 
• If you have more time available, contact our Customer Support and they can walk you through another method using a Windows 10 computer. 

As a side note, if you encounter any issues while updating it, please perform the troubleshooting mentioned in this article: Why can't I update my Fitbit device? 

Thanks for your understanding and cooperation while we work hard on a fix. 

[Ann133]

I am just going to find a better product that the company will stand behind.  This a ridiculous.  They wont even tell me when there will be a fix for the update.  Thy just want  to do the same troubleshooting over and over.  Never another fitbit for me.

[sjrnnr05]

Sadly I purchased a Versa Lite on Black Friday from Kohl’s. It’s worked for only the first 2-3 weeks. I can see notifications if I swipe down, but do not receive vibrations or pop ups on the screen. I’ve chatted with Fitbit 3 times now, every time they tell me they’re aware of the problem and they’re working on a update. When the update comes out I install it, it does nothing. Then I chat again with them. Every time they have me go through 30 steps, wasting 45 minutes and then tell me to wait for another update. I tried to return the watch to Kohl’s, unfortunately it’s now past their return policy, I asked Fitbit if I could exchange it with them, they told me they will only do returns or exchanges if you purchased the watch from them directly and it’s been less than 45 days. I’m very disappointed that they won’t stand behind their product! Wasted my money!  

[sjrnnr05]

I highly recommend returning it while you can! I took their advice and waited for their updates and now it’s past the return window and they won’t stand behind their product. 

[Ann133]

Seems like everyone us getting a different story on why they cant refund.  Th h ER y told me CV they would have if they hadn't as already sent me a replacement.  Of course they never mentioned that
Before they sent the first replacement which the defective update did the same to.
Sent from Yahoo Mail on Android

[ranjinipilla]

Oh no,!So it's ruined?

[judy60]

No it finally took 12 hours to update and seems to be working fine so far.

Sent from my iPhone

[Annera]

I was told by support to do the factory reset!  Now it won't work at all and I'm having to mail my Fitbit to them.  The email says I will receive an email 5-10 business days on what to do further. Is this normal?  I feel like I'm about to be ripped off. 

[pnwhikinggirl]

Has your battery issue been resolved? I use to get 3 or 4 day battery life and now less than 24 hours.

[sjrnnr05]

UPDATE: I called Fitbit support, the gentleman assisted me with connecting my watch to my computer which has windows 10 on it. Through the Fitbit app on my computer I was able to update my watch and it now works again!! 

[Ann133]

Many dont have windows 10.

Sent from Yahoo Mail on Android

[galaxyking]

Make sure you get all updates like before.

Moderator edit: all-caps

[ranjinipilla]

so happy for you-for me cannot do so as it would mean a long distance call unfortunately!
Ranjini

[Deanonymous]

firmware problems sadly understated by fitbit and they will not honor return policies 

[Deanonymous]

how did you get a refund my I ask?

[Christinarobs]

This is the exact thing that's happening to me,I have the Huawei aswel. Been doing this since yesterday evening. Just stuck like yours. All I can think of so do now is send it back. Put off buying another to be honest. 

[Moruddy19]

Fitbit decided to send me a new one. It arrived yesterday. However the new one won't go past the 'download the app'  screen. I've honestly had enough of this company already. 4 weeks, 3 weeks it hasn't worked for, 2 seperate fitbit, 1 shambolic company!! 

[Ann133]

It has not said I need to do any updates since last november which was the one that ruined my original Fitbit and 2 replacements.

[galaxyking]

You do that...since the item is already doing it, send it back.

[galaxyking]

Hopefully, your in the clear. It should give you notices especially phone calls. I wasn't getting themand I am finally thru with them.

[Christinarobs]

I've been talking to Fitbit chat. I used my laptop on Windows 10 also and plugged the watch into my laptop.had to select usb on on the Fitbit app and he did the update through that.. took about an hour and now watch seems fine.... For now.