Versa Lite firmware update issue (RESOLVED)

[AlessFitbit]

Fitbit Update: 4/27

Hi, Versa Lite Fam!

Today we're announcing a new firmware: Fitbit OS 4.1.2(version:70.7.27), which addresses and solves the firmware update issue that was identified and reported in this thread. Please update to this new firmware once you see the update banner inside of the Fitbit app. 

If you attempt this new update and have issues, PLEASE FOLLOW these step by step instructions in this article: Why can't I update my Fitbit device? 

DO NOT ever attempt a factory reset as a troubleshooting method for Versa Lite. Thank you all for your patience while a fix was put in place. 

Fitbit Update: 12/12

Hi Versa Lite users,

If you recently purchased a Versa Lite, or if you recently tried completing a firmware update and had issues our teams are aware of the problem.

We're currently investigating and working on a resolution. Please DO NOT perform a factory reset on the watch as a troubleshooting method. 

Instead, try the following:

• Plug the watch into a computer and attempt the update over Bluetooth. You may need to resume the update if it fails a few times. Note: You must have the watch plugged into a computer to improve the chances of successfully updating. 
• If you have more time available, contact our Customer Support and they can walk you through another method using a Windows 10 computer. 

As a side note, if you encounter any issues while updating it, please perform the troubleshooting mentioned in this article: Why can't I update my Fitbit device? 

Thanks for your understanding and cooperation while we work hard on a fix. 

[Daksh007]

Same i have smae issue

[Alsnes]

What version do you have? I followed your instructions to the letter and it’s back up but all it dose is tell time and and track my steps and heart. I want my txts and calls and other notifications to come through HELP! This was a Christmas gift

[ConfusedUser2]

Does anyone know if the same issue is happening with the Versa? This was a gift but if I’m having these issues I would much rather exchange for one that will work properly... 

[Daksh007]

Abctually when u get the new update it will get fixed right now i am also
on same firmware OS

[Sandra42]

You guys aren't understanding: This was a new device that NEVER managed to launch. We tried all of the tips you offered, and could never get a display at all. It's going back, based on the recommendation of Fitbit reps!

[Daksh007]

I am not working in fitbit but my it worked but it may be a defeactive

[allykras]

how do i update it over bluetooth?

[Rich_Laue]

Tap on the notice to follow the update prompts. 

The Versa lite doesn't have WiFi so all updates will be through Bluetooth. 

How do I update my Fitbit device? 

Why can't I update my Fitbit device?

[MaryPalmer]

I too have spent too many hours and 3 different chat sessions.  No luck. I have notifications for phone calls and e-mail but not my text messages.  Anyone have any insight???

[angelaNZ]

Why has there not been a fix or even and update on this since the 12th?!? We got this as a Christmas present and we now appear to have a bricked device that is useless. I have tried updating via four devices (including a windows 10 machine) and spent days on it, but it won't do it.

Support have offered to replace it with a likely refurbished product which is an absolute insult. And because we purchased this in October as a Christmas present they will not give a refund. This is hands down the worst experience I have had for a electrical item and a company ever, and I work in IT!

[mejohnson1018]

Hello, i have been a fitbit customer for years, this year i finally got my hubby and I the versa lite watches for Christmas.  Cool. I set up both watches, awesome. Hubby's watch is running smooth.... awesome sauce!! (knocking on wood) Mine on the other hand, set up nice and than it did a update annd......BOOM!! It's been 2 days and it's stil "updating" and not syncing. I'm  getting really frustrated and and about to go to the old watch ...Charge 2. I tried the troubleshooting tips. 🙁

[isisbrown]

I can’t download all apps and clockfaces. I can’t update my watch either. I’ve tried everything. 

[SunsetRunner]

You're not alone and I am beyond angry and upset with this. Thousands of other users are experiencing the same. For me, it's even worse...after 10 days of the watch trying to update, daily arguments with Fitbit via online chat and eventually email (they finally gave me a case reference no.), the phone is completely CORRUPT, in that the heart rate tracker is more than doubling my actual heart rate (my resting rate is always 48-52bpm but the watch is falsely tracking resting at 110-125bpm!) thus causing the sleep tracker to falsely record my sleep assuming I am both not sleeping well or very little at all and the calories burned tracker is telling me I'm burning three times more daily calories than I actually am!!! and fitbit wont do anything except apologise for the inconvenience.

Moderator edit: format

[Jebelote]

What I don't understand is 2 things.  Does fit bit not communicate with employees? Seems the customer service maybe not up to date with the issue? And is it not wise to reverse the update to the last one that was working until they fix the problem so they retain customers that will continue to use a fit bit product?

[MFree2017]

I went through all the steps and now my watch won’t pair. It’s like it doesn’t have Bluetooth at all!  

[Daksh007]

Which phone u use

[Blondie87]

I did a factory reset as a troubleshooting idea and now the watch isn't working keeps going back to beginning I will try to do update through computer but if not I will contact support asap 

[Alsnes]

I have an IPhone XR

Sent from my iPhone

[Alsnes]

So is it just IPhone’s that are having the issue? My friend has a Samsung and her versa 2 works just fine

[MaryPalmer]

I have the iPhone X

Yes, it is the iOS system that runs iPhones