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Versa Lite firmware update issue (RESOLVED)

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Fitbit Update: 4/27

 

Hi, Versa Lite Fam!

 

Today we're announcing a new firmware: Fitbit OS 4.1.2(version:70.7.27), which addresses and solves the firmware update issue that was identified and reported in this thread. Please update to this new firmware once you see the update banner inside of the Fitbit app. 

 

If you attempt this new update and have issues, PLEASE FOLLOW these step by step instructions in this article: Why can't I update my Fitbit device? 

 

DO NOT ever attempt a factory reset as a troubleshooting method for Versa Lite. Thank you all for your patience while a fix was put in place. 

 

Fitbit Update: 12/12

 

Hi Versa Lite users,

 

If you recently purchased a Versa Lite, or if you recently tried completing a firmware update and had issues our teams are aware of the problem.

 

We're currently investigating and working on a resolution. Please DO NOT perform a factory reset on the watch as a troubleshooting method. 

 

Instead, try the following:

  • Plug the watch into a computer and attempt the update over Bluetooth. You may need to resume the update if it fails a few times. Note: You must have the watch plugged into a computer to improve the chances of successfully updating. 
  • If you have more time available, contact our Customer Support and they can walk you through another method using a Windows 10 computer. 

As a side note, if you encounter any issues while updating it, please perform the troubleshooting mentioned in this article: Why can't I update my Fitbit device? 

 

Thanks for your understanding and cooperation while we work hard on a fix. 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

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766 REPLIES 766
Ios 13 may be causing the problem wait for aome time i am waiting too
fitbit will fix it aoon i guess
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Well unbelievably, I seem to have recovered my watch and its now in use. It only took 4 full days of trying everything, and no help from fitbit.

 

As per GoyoM I ended up being able to do it via my windows 10 laptop. However there was an extra step needed which was to turn off the bluetooth on all devices I had previously connected the watch to (even though I had already de-paired the watch from them).

 

I had already tried updating via the laptop numerous times before this and it didn't work, it was only when I turned off the bluetooth on all the other devices that it worked. It took about 60 minutes to download and install.

 

So to me it looks like there is not only the original firmware updating via phone bug, but also one where the watch 'holds onto' all the previous devices it has connected to (even when un-paired).

 

Hopefully this will help someone else out there.

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No, it's not only iPhones but Fitbit are only advertising that!! Its Samsung too but it's got nothing to do with your phone even though Fitbit have tried to tell me it's my phone! Its not. Its Fitbits corrupt firmware. End of.

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Qu'est ce qui arrive si la réinitialisation aux réglages d'usine a été faite? 

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@MFree2017. are you using the Fitbit app to setup the tracker. 

The user will not be able to pair the tracker through the phones Bluetooth. 

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I have done everything . From a computer update .. I pad pro update . I phone update .. have Bluetooth off on other devices during the process . Each time it would not go through or had an error. It not working at all.

They are sending me a new phone supposedly but after reading other reviews on people who received new phones , they still could not update .

So who knows !! Ugh 😫 it should never be this complicated.

Best Regards ,


Moderator edit: personal info removed

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Who is sending you a new phone? It is definitely not your phone because your watch was working fine before the corrupt firmware tried to update! I have several emails from Fitbit support, firstly trying to blame my phone and then admitting it's a fitbit error which they are trying to fix but cannot give a date when it will be sorted

. Do not accept blame with your phone or other device. I spent a whole day doing as support suggested by downloading the firmware from my laptop which did not remove the tracking errors with the new firmware which have rendered my versa lite useless. my watch (which is nine months old!) has been shelved for the last seven days and does not track correctly so is useless since the corrupt firmware update. What I cant understand is why Fitbit are not giving users the option to download the previous firmware which was working perfectly well! Add to that my intrigue as to why

no fitbit support people are directly responding to this thread!!! 

 

Moderator edit:  format

 

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i called their customer service and they walked me thru the steps to fix it
and it almost worked but I think I waited too long and so they sent me a
replacement and it works just fine. A lot of patience is needed becuz we
tried different things serval times and stayed on the phone while we tried
it all. They were helpful because I was definitely about to get a refund
and buy something else.
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I am sorry I said new phone , but I meant new versa lite watch . Fitbit sent it to me . They saw several attempts and after requesting to talk to a supervisor they granted me a new phone .. good luck everyone . I hope they fix the problem because it very frustrating.

Best Regards ,


Moderator edit: personal info removed

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Hi everyone. I'm not sure if some of you are replying to me directly or not - this website doesn't seem to make the distinction when I view the replies. And on that point Radarmp you may want to reduce your post frequency as I feel like I am getting spammed with notifications.

 

Firstly, in terms of not being able to apply the update - this is not just an iphone/ios issue. I tried it on iphone, android, ipad and PC with all having the same problem.

 

Secondly, I also have to clarify that although I have finally successfully applied the update, I can't yet comment on whether I am having the other issues that others have reported (poor battery life, inaccurate data, etc). At this point I am just glad that the watch is even working.

 

Thirdly, they will only refund if you bought within 45 days (or bought in November or December). If you use their chat support and you go through there trouble shooting steps with them they will eventually say they will replace the watch, but note they could send you a factory refurbished one! And it could still have old firmware on it, so you could be back to square one!

 

Anyway, in terms of how I successfully updated my versa lite, it is tricky because I honestly tried so many ways and so it is hard to remember the exact steps or to know if any of the preceding ways didn't affect things. But I believe the below worked for me:

  1. delete the versa lite from all the Fitbit apps (on different devices) - in fact you may only need to delete it from one and it then automatically deletes it from the others, but double check
  2. turn off the bluetooth on any devices you have previously used the device with
  3. on your windows PC:
    • if you have the fitbit app already installed, delete the versa lite from the app
    • unpair/forget the versa lite from bluetooth
    • uninstall the fitbit app
  4. restart the versa lite - by holding down the power button for 10 seconds
  5. on your windows PC:
    • ensure bluetooth is on
    • install the fitbit app
    • connect the versa lite via the usb charger to the laptop and keep the watch very close to the laptop
    • open the fitbit app
    • go through the normal pairing/connecting process to add the versa lite
    • apply the update

If you still have problems, repeat steps 3 - 5, but restart your laptop after 5b. You can also try doing step 5c before 5b.

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Hi there. 

It's good to know that you are aware.

I have been trying to download the update since last night and still only 50% completed. 

I need to complete this asap as it was a present for my mother-inlaw for Christmas and I have been updating it for over 5 hours. I am heading off in a couple of hours. If this is not sorted. I will not here the last of it. 

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Hi there, I had the same problem. My Fitbit Versa Lite been dead for 2
weeks now.. and I can not do nothing. I don't have Windows 10 and I don't
know anyone who has it. (I live in Cuba, country of the 3th world) so CS
told me they can not send me a new whatch to this country, but they would
send it to another address like in USA...( But I have no one there) so
basically I have to travel to Europe where I bought it to change it... and
of course I don't know when or if this can be an option for me, so you are
better than me 😞 if you know anyone in Cuba with a laptop with Windows 10
please let me Know 😅

Hope you find a solution
Danira
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By the way, Costumer Service reply to me very quickly and where very kind
to me, but still now solution and my Versa Lite is just a brazalete now.
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I decided to try and return my Fitbit to store and get a Apple watch

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My Versa Lite is useless. The firmware will not update, and I don't even have a Windows 10 computer. What is Fitbit doing to remedy this situation?

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Well, I did the factory reset because it was not working and now I can't get it to sync to the app.   If I connect to the computer will it work?

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Yes. See my post above on how I did that with my Windows 10 laptop. 

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How did you get yours working?

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My fitbit is also stuck on the update and now it’s stuck at the Fitbit logo. What do I do to fix it 

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I only speak and read English

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